About the Course

This is an introductory course designed to onboard new employees of our travel agency. It provides a comprehensive overview of the company, its culture, business practices, and essential knowledge of products and services to enable employees to make valuable contributions to the operations of a travel agency.

Course Curriculum

9 Chapters · 43 Lessons

  1. 1

    Company Orientation

    1. (Included in full purchase)

      Welcome from the Management Team

    2. (Included in full purchase)

      Instructions to the Conduct of this Course

    3. (Included in full purchase)

      Company Orientation

    4. (Included in full purchase)

      Work Attitude and Values Enhancement (W.A.V.E)

  2. 2

    Overview of the Travel and Tours Operation

    1. (Included in full purchase)

      Travel Agency Operations and Structure

    2. (Included in full purchase)

      From Offline to Online: The Digital Evolution of Travel Agencies

    3. (Included in full purchase)

      Definitions, Concepts and Types of Operations

    4. (Included in full purchase)

      World Destinations - Geography Lesson

    5. (Included in full purchase)

      World Destinations -Activity

  3. 3

    Airline Ticketing

    1. (Included in full purchase)

      Airline Ticketing Distribution Structure

    2. (Included in full purchase)

      Reservation Tools

    3. (Included in full purchase)

      Reading Airline Tariff

    4. (Included in full purchase)

      Airlines - PAX and Airports

    5. (Included in full purchase)

      Airlines - Carriers and Flights

    6. (Included in full purchase)

      Airlines - SSR , Quotation and Ticketing

    7. (Included in full purchase)

      Ticketing Guidelines and Reminders

  4. 4

    Hotels and Accommodations

    1. (Included in full purchase)

      Types of Accommodations

    2. (Included in full purchase)

      Reading Contracted Rates

    3. (Included in full purchase)

      Sample letter to Hotels and Accommodations to request for Contracted Rates

    4. (Included in full purchase)

      Guidelines and Reminders When Booking Accommodations

    5. (Included in full purchase)

      Quiz on Accommodations

  5. 5

    Tours and Land Arrangements

    1. (Included in full purchase)

      Transport

    2. (Included in full purchase)

      Tour Tariff and Reading Contracted Rates

    3. (Included in full purchase)

      Group Inclusive Tours

    4. (Included in full purchase)

      Reading Group Collective Tour Itinerary

    5. (Included in full purchase)

      Sample GIT Flyer and Itinerary

    6. (Included in full purchase)

      Attractions, Ferries & Train Tickets

    7. (Included in full purchase)

      Sample Letter to Request Tariff from Tour Companies

  6. 6

    Itinerary Building and Tour Costing

    1. (Included in full purchase)

      Types of Itineraries

    2. (Included in full purchase)

      Tour Costing

    3. (Included in full purchase)

      Materials for Tour Costing Exercise

    4. (Included in full purchase)

      Exercise on Tour Costing

  7. 7

    Other Services

    1. (Included in full purchase)

      Passport Services

    2. (Included in full purchase)

      Travel Insurance

    3. (Included in full purchase)

      Cruises

    4. (Included in full purchase)

      Sample Cruise Offerings

    5. (Included in full purchase)

      Quiz on Other Travel Services

  8. 8

    Travel Agency Operations

    1. (Included in full purchase)

      Probing

    2. (Included in full purchase)

      Travel Agency Process Flow - Part 1

    3. (Included in full purchase)

      Travel Agency Process Flow -Part 2

    4. (Included in full purchase)

      Travel Agency Process Flow - PDF

    5. (Included in full purchase)

      Agency Forms

  9. 9

    Client Touch Points

    1. (Included in full purchase)

      Customer Service - Filipino Brand of Service

Welcome To The World of Travel!

Start the Travel Alliance Program and unlock the key to a successful travel agency business.

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